Patient staff engagement and culture change

Sustaining engagement strategies and maximizing their benefits to both patients and the health care organization involves a shift in organizational culture. Fostering culture change requires consistent attention from leadership and active outreach to staff to stress the importance of engagement at all levels of the organization. Ask patients and family members involved in engagement strategies to present to staff during meetings and provide feedback on major decisions such as investments in facility improvements, changes to policies, and senior level staffing searches.